Warranties and Guarantees

Product Care and Maintenance Recommendations

In order to gain the maximum life from your ASSA ABLOY product, correct maintenance procedures should be followed.

The following guidelines provide recommendations for your maintenance program. It is important that maintenance be done on a regular basis. It is recommended that inspections and cleaning be done routinely – at least annually.

A shorter interval should be used in marine or other corrosive environments and in areas prone to atmospheric fallout.

The complete window or door should be inspected regularly to ensure that it is still in good working order. Such things as the faulty hinges, warped windows and doors, and or distorted frames can put excessive load on other components reducing their operating life.
Dirt, grime and airborne salt deposits are often capable of causing damage to the product’s surfaces and mechanism, including the cylinder barrel, and must be regularly removed.
The following cleaning process is recommended:
- Cleaning should be done with a dilute solution of a mild liquid detergent in warm water. Avoid excessively hot solutions.
- Use a soft bristle brush or similar to clean the surface. Do not use abrasive tools.
- After cleaning, rinse surfaces thoroughly with fresh water.
- Do not use strong solvent type cleaners on surfaces. Where it is necessary to remove materials from the surface (such as adhesives and a solvent is necessary) the weakest possible solvent should be used. The only solvents recommended are methylated spirits, white spirits or Isopropanol. Ensure the contact time for the solvent is kept to a minimum and that the solvent is thoroughly rinsed from the surface. A small test area should be checked prior to solvent cleaning to ensure that no damage to the film or colour change will occur.
- Where more aggressive cleaning is required, a very mild abrasive such as a high quality automotive cream polish, used in accordance with the manufacturer’s instructions, may be necessary. The use of strongly abrasive compounds such as cutting compounds is not recommended.
- The use of bore water for cleaning is not recommended due to its mineral content, as it can bring about staining of the coating and may instigate long term coating failure.
- Ensure cleaning fluids do not penetrate into the lock or cylinder.

The use of products with soft finishes; such as gold plate, lacquered brass or chrome plate, need special care. Dirt or other contaminants must not be allowed to build up on the surface, as these will readily discolour and impair the surface.

Some change in colour, gloss or chalking may be expected dependant on exposure.

Key cylinders should be lubricated at least once a year or when there are signs of roughness when inserting or retracting the key. Remove any dirt, grime and salt deposits on and around the end of the cylinder barrel, and apply a small amount of lubricant to the keyblade and insert the key into the lock barrel to maintain a smooth action. Cylinders should be lubricated with 'Inox MX3' lubricant.

Exposed mechanisms and parts should be cleaned with a non-metallic brush. Apply a small amount of preferably Teflon based lubricant or alternatively light sewing machine 5W mineral oil to lubricate moving parts and prevent corrosion of exposed metal surfaces. Be careful not to apply an excessive amount of lubricate as this will have a detrimental effect of adhering dust to these surfaces,potentially reducing their life.

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General Products Warranty Policy

ASSA ABLOY General Products Warranty Policy

By purchasing an ASSA ABLOY (SA) Pty Limited ("ASSA ABLOY") ASSA ABLOY branded product, you can be confident that the product has been designed and manufactured to the high standards of quality and reliability for which ASSA ABLOY branded products are renowned.

SOUTH AFRICAN CONSUMER LAW GUARANTEES

ASSA ABLOY guarantees all of its ASSA ABLOY branded products in accordance with the South African Consumer Law.

1. WARRANTY

Warranty - ASSA ABLOY warrants that each of its ASSA ABLOY branded products will be free of defects in material and workmanship (including mechanical parts) for a period of 2 years from the date of purchase of the product with which this document is given, subject to the limitations and exclusions set out below ("Warranty").

a. Limitations - Unless otherwise expressly provided for in writing and subject to the exclusions set out in this Warranty:

i. Electrical and Electronic Components - Electrical and electronic components used in ASSA ABLOY's ASSA ABLOY branded products (excluding batteries) are warranted to be free of defects in material and workmanship for a period of 12 months from the date of purchase. Batteries are not covered by the Warranty.

ii. Keys - Keys used in ASSA ABLOY's ASSA ABLOY branded products are warranted will be free of defects in material and workmanship for a period of 12 months from the date of purchase.

iii. Finish - The Warranty does not apply to the finishes of ASSA ABLOY branded products nor to cosmetic or appearance damage.

2. Claiming on the Warranty

a. If you purchased a ASSA ABLOY branded product from a retailer or other reseller (as opposed to direct from ASSA ABLOY) and wish to claim on the Warranty to the retailer or other reseller, you must, at your own expense:

return the product securely packed to protect against damage to the product; and
provide details of:
the claim on the Warranty;
proof of original purchase; and
your name, address, email address (if you have one) and telephone number;

to the retailer or other reseller from whom you originally purchased the product, within the respective warranty period referred to above.

b. If you purchased a ASSA ABLOY branded product direct from ASSA ABLOY or otherwise wish to claim on the Warranty direct to ASSA ABLOY, you must, at your own expense:

i. first contact the ASSA ABLOY Customer Service Department at the contact details below to:

ii. provide ASSA ABLOY with details of the claim on the Warranty;

iii. organise to provide ASSA ABLOY with proof of original purchase; and obtain a CRS Number (Customer Response System logging number) (either via email on za.info@assaabloy.com or to our Customer Services Department on 011-761-5000)

iv. securely pack the product to protect against damage to the product;

v. include a copy of the original proof of purchase in the packaging;

vi. clearly mark the CRS Number on the outside of the packaging;

vii. and then return the product direct to ASSA ABLOY at the address below, within the respective warranty period referred to above.

c. Products returned direct to ASSA ABLOY without a CRS Number may not be accepted by ASSA ABLOY.

The issue of a CRS Number and acceptance of returned products by ASSA ABLOY's staff does not constitute acceptance by ASSA ABLOY of the claim on the Warranty.

d. ASSA ABLOY will (or authorise the retailer or other reseller from whom you originally purchased the product to) assess any claim you may make on the Warranty and if, in ASSA ABLOY's reasonable opinion, the Warranty applies, ASSA ABLOY will at its own option and cost (or authorise the retailer or other reseller from whom you originally purchased WARRANTY the product to):

i. provide you with the same or (if the same product is no longer available) the closest similar ASSA ABLOY ASSA ABLOY branded product;

ii. repair the product and return it to you; or

iii. refund the price you paid for the product

e. This is the only obligation of ASSA ABLOY under the Warranty. ASSA ABLOY will bear its own expenses of doing those things, and you must bear any other expenses of claiming on the Warranty.

f. If products are returned to ASSA ABLOY for which, in ASSA ABLOY's reasonable opinion, the Warranty does not apply, the products will be returned to you freight collect.

3. Limitation of liability

ASSA ABLOY will not be held liable for any property damage, consequential or economic costs, caused by or as a result of a defective ASSA ABLOY product, the incorrect use of or installation of any ASSA ABLOY product or any other reason whatsoever

4. Exclusions

The Warranty does not apply to:

a. ASSA ABLOY's ASSA ABLOY branded products which have been improperly installed or fitted or for which the ASSA ABLOY's installation and fitting instructions have not been followed;

b. ASSA ABLOY's ASSA ABLOY branded products which have not been properly maintained in accordance with ASSA ABLOY's care and maintenance recommendations; (ASSA ABLOY's care and maintenance recommendations can be found at www.assaabloy.co.za)

c. ASSA ABLOY's ASSA ABLOY branded products which have been used in a way or manner not within the scope and limitations of the technical and other specifications for the products published from time to time by ASSA ABLOY;

d. ASSA ABLOY's ASSA ABLOY branded products which are made using components or specifications provided or requested by someone other than ASSA ABLOY;

e. fair wear and tear;

f. ASSA ABLOY's ASSA ABLOY branded products which have been modified or repaired without the written authorisation of ASSA ABLOY;

g. ASSA ABLOY's ASSA ABLOY branded products with which substitute or replacement parts, keys or cylinders, other than genuine ASSA ABLOY parts or cylinders, have been used;

h. ASSA ABLOY's ASSA ABLOY branded products which have been subject to accident, abuse, misuse, neglect or damage;

i. defects or deterioration caused to ASSA ABLOY's ASSA ABLOY branded products from being exposed to corrosives, including (without limitation) vapours, chemicals, abrasive compounds, contamination, or excessive pollution;

j. ASSA ABLOY's ASSA ABLOY branded products which are not new when purchased by the original purchaser;

k. anyone other than original purchasers of new ASSA ABLOY's ASSA ABLOY branded products;

l. ASSA ABLOY's ASSA ABLOY branded products which are sold by ASSA ABLOY or a retailer of other reseller of ASSA ABLOY as "B" class or seconds;

m. ASSA ABLOY's ASSA ABLOY branded products which were not originally sold in South Africa by ASSA ABLOY;

n. ASSA ABLOY's ASSA ABLOY branded products which have had any of the brands, marks, patented plates, numbers or other information of ASSA ABLOY on the products defaced or removed;

o. the removal, refitment or replacement of ASSA ABLOY's ASSA ABLOY branded products or associated charges (NOTE: any call out to check or replace products which are determined to be out of warranty or subject to these limitations will be charged a call-out fee at the standard ASSA ABLOY labour rates)

South African Consumer Law Requirements

The South African Consumer Law also requires ASSA ABLOY to state in relation to the Warranty that

ASSA ABLOY gives the Warranty and the name, address, telephone number and email address of ASSA ABLOY:

ASSA ABLOY (SA) (Pty). Ltd.

176 Progress Road

Technikon, Roodepoort

Johannesburg

1794

Email: za.info@assaabloy.com

Website: www.assaabloy.co.za

Telephone: 011 761 5000

Our goods come with guarantees that cannot be excluded under the South African Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Download PDF Version | ASSA ABLOY General Products Warranty Policy.pdf

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UNION General Products Warranty Policy

By purchasing an ASSA ABLOY (SA) Pty Limited ("ASSA ABLOY") UNION branded product, you can be confident that the product has been designed and manufactured to the high standards of quality and reliability for which UNION branded products are renowned.

SOUTH AFRICAN CONSUMER LAW GUARANTEES

ASSA ABLOY guarantees all of its UNION branded products in accordance with the South African Consumer Law.

1. WARRANTY

Warranty - ASSA ABLOY warrants that each of its UNION branded products will be free of defects in material and workmanship (including mechanical parts) for a period of 2 years from the date of purchase of the product with which this document is given, subject to the limitations and exclusions set out below ("Warranty").

a. Limitations - Unless otherwise expressly provided for in writing and subject to the exclusions set out in this Warranty:

i. Electrical and Electronic Components - Electrical and electronic components used in ASSA ABLOY's UNION branded products (excluding batteries) are warranted to be free of defects in material and workmanship for a period of 12 months from the date of purchase. Batteries are not covered by the Warranty.

ii. Keys - Keys used in ASSA ABLOY's UNION branded products are warranted will be free of defects in material and workmanship for a period of 12 months from the date of purchase.

iii. Finish - The Warranty does not apply to the finishes of UNION branded products nor to cosmetic or appearance damage.

2. Claiming on the Warranty

a. If you purchased a UNION branded product from a retailer or other reseller (as opposed to direct from ASSA ABLOY) and wish to claim on the Warranty to the retailer or other reseller, you must, at your own expense:

return the product securely packed to protect against damage to the product; and
provide details of:
the claim on the Warranty;
proof of original purchase; and
your name, address, email address (if you have one) and telephone number;

to the retailer or other reseller from whom you originally purchased the product, within the respective warranty period referred to above.

b. If you purchased a UNION branded product direct from ASSA ABLOY or otherwise wish to claim on the Warranty direct to ASSA ABLOY, you must, at your own expense:

i. first contact the ASSA ABLOY Customer Service Department at the contact details below to:

ii. provide ASSA ABLOY with details of the claim on the Warranty;

iii. organise to provide ASSA ABLOY with proof of original purchase; and obtain a CRS Number (Customer Response System logging number) (either via email on za.info@assaabloy.com or to our Customer Services Department on 011-761- 5000)

iv. securely pack the product to protect against damage to the product;

v. include a copy of the original proof of purchase in the packaging;

vi. clearly mark the CRS Number on the outside of the packaging;

vii. and then return the product direct to ASSA ABLOY at the address below, within the respective warranty period referred to above.

c. Products returned direct to ASSA ABLOY without a CRS Number may not be accepted by ASSA ABLOY.

The issue of a CRS Number and acceptance of returned products by ASSA ABLOY's staff does not constitute acceptance by ASSA ABLOY of the claim on the Warranty.

d. ASSA ABLOY will (or authorise the retailer or other reseller from whom you originally purchased the product to) assess any claim you may make on the Warranty and if, in ASSA ABLOY's reasonable opinion, the Warranty applies, ASSA ABLOY will at its own option and cost (or authorise the retailer or other reseller from whom you originally purchased WARRANTY the product to):

i. provide you with the same or (if the same product is no longer available) the closest similar ASSA ABLOY UNION branded product;

ii. repair the product and return it to you; or

iii. refund the price you paid for the product

e. This is the only obligation of ASSA ABLOY under the Warranty. ASSA ABLOY will bear its own expenses of doing those things, and you must bear any other expenses of claiming on the Warranty.

f. If products are returned to ASSA ABLOY for which, in ASSA ABLOY's reasonable opinion, the Warranty does not apply, the products will be returned to you freight collect.

3. Limitation of liability

ASSA ABLOY will not be held liable for any property damage, consequential or economic costs, caused by or as a result of a defective ASSA ABLOY product, the incorrect use of or installation of any ASSA ABLOY product or any other reason whatsoever

4. Exclusions

The Warranty does not apply to:

a. ASSA ABLOY's UNION branded products which have been improperly installed or fitted or for which the ASSA ABLOY's installation and fitting instructions have not been followed;

b. ASSA ABLOY's UNION branded products which have not been properly maintained in accordance with ASSA ABLOY's care and maintenance recommendations; (ASSA ABLOY's care and maintenance recommendations can be found at www.assaabloy.co.za)

c. ASSA ABLOY's UNION branded products which have been used in a way or manner not within the scope and limitations of the technical and other specifications for the products published from time to time by ASSA ABLOY;

d. ASSA ABLOY's UNION branded products which are made using components or specifications provided or requested by someone other than ASSA ABLOY;

e. fair wear and tear;

f. ASSA ABLOY's UNION branded products which have been modified or repaired without the written authorisation of ASSA ABLOY;

g. ASSA ABLOY's UNION branded products with which substitute or replacement parts, keys or cylinders, other than genuine ASSA ABLOY parts or cylinders, have been used;

h. ASSA ABLOY's UNION branded products which have been subject to accident, abuse, misuse, neglect or damage;

i. defects or deterioration caused to ASSA ABLOY's UNION branded products from being exposed to corrosives, including (without limitation) vapours, chemicals, abrasive compounds, contamination, or excessive pollution;

j. ASSA ABLOY's UNION branded products which are not new when purchased by the original purchaser;

k. anyone other than original purchasers of new ASSA ABLOY's UNION branded products;

l. ASSA ABLOY's UNION branded products which are sold by ASSA ABLOY or a retailer of other reseller of ASSA ABLOY as "B" class or seconds;

m. ASSA ABLOY's UNION branded products which were not originally sold in South Africa by ASSA ABLOY;

n. ASSA ABLOY's UNION branded products which have had any of the brands, marks, patented plates, numbers or other information of ASSA ABLOY on the products defaced or removed;

o. the removal, refitment or replacement of ASSA ABLOY's UNION branded products or associated charges (NOTE: any call out to check or replace products which are determined to be out of warranty or subject to these limitations will be charged a call-out fee at the standard ASSA ABLOY labour rates)

South African Consumer Law Requirements

The South African Consumer Law also requires ASSA ABLOY to state in relation to the Warranty that

ASSA ABLOY gives the Warranty and the name, address, telephone number and email address of ASSA ABLOY:

ASSA ABLOY (SA) (Pty). Ltd.

176 Progress Road

Technikon, Roodepoort

Johannesburg

1794

Email: za.info@assaabloy.com

Website: www.assaabloy.co.za

Telephone: 011 761 5000

Our goods come with guarantees that cannot be excluded under the South African Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amout to a major failure.

Download PDF Version | UNION General Products Warranty Policy.pdf

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UNION Lockset warranty

By purchasing an ASSA ABLOY (SA) Pty Limited ("ASSA ABLOY") UNION branded lockset, you can be confident that the product has been designed and manufactured to the high standards of quality and reliability for which UNION branded products are renowned.

SOUTH AFRICAN CONSUMER LAW GUARANTEES

ASSA ABLOY guarantees all of its UNION branded products in accordance with the South African Consumer Law.

1. WARRANTY

Warranty - ASSA ABLOY also warrants that each of its UNION branded locksets will be free of defects in material and workmanship (including mechanical parts) for a period of 5 years from the date of purchase of the product with which this document is given, subject to the limitations and exclusions set out below ("Warranty").

a. Limitations - Unless otherwise expressly provided for in writing and subject to the exclusions set out in this Warranty:

i. Keys - Keys used in ASSA ABLOY's UNION branded products are warranted will be free of defects in material and workmanship for a period of 12 months from the date of purchase.

ii. Finish - The Warranty does not apply to the finishes of UNION branded products nor to cosmetic or appearance damage.

Stainless Steel components - Stainless Steel (forend and striker plate) is not stain free but stains less, compared to ordinary carbon steel. Tea staining is a natural process that may happen to stainless steel products if not cleaned regularly and pursuant to ASSA ABLOY instructions. The Warranty therefore does not cover tea staining of Stainless Steel products.

Brass components - Solid brass forends and striker plates are polished and lacquered to ensure the finish is maintained. Should a polishing agent be used on these components, this will remove the lacquer layer, which means the brass will tarnish. Regular cleaning with the polishing will have to be done on a permanent basis. This applies to brass-plated components as well. It is recommended to not use any polishing agents other than a damp cloth.

2. Claiming on the Warranty

a. If you purchased a UNION branded product from a retailer or other reseller (as opposed to direct from ASSA ABLOY) and wish to claim on the Warranty to the retailer or other reseller, you must, at your own expense:

return the product securely packed to protect against damage to the product; and

provide details of:

the claim on the Warranty;
proof of original purchase; and
your name, address, email address (if you have one) and telephone number;