Yale Lockset warranty
YALE GUARANTEED
By purchasing an ASSA ABLOY (SA) Pty Limited ("ASSA ABLOY") Yale branded lockset, you can be confident that the product has been designed and manufactured to the high standards of quality for which Yale branded products are renowned.
SOUTH AFRICAN CONSUMER LAW GUARANTEES
ASSA ABLOY guarantees all of its Yale branded products in accordance with the South African Consumer Law.
1. WARRANTY
I. ASSA ABLOY warrants that: each of its Yale branded Standard locksets (locksets with a part number starting with DY or YDY) will be free of defects in material and workmanship (including mechanical parts) for a period of 5 years from the date of purchase of the product with which this document is given, subject to the limitations and exclusions set out below ("Warranty").
II. On Yale Econo locksets (part numbers starting with YRA), ASSA ABLOY warrants that each of the locksets will be free of defects in material and workmanship (including mechanical parts) for a period of 2 years from the date of purchase of the product with which this document is given, subject to the limitations and exclusions set out below ("Warranty").
a) Limitations - Unless other expressly provided for in writing and subject to the exclusions set out in this Warranty:
i. Keys - Keys used in ASSA ABLOY's YALE branded products are warranted will be free of defects in material and workmanship for a period of 12 months from the date of purchase.
ii. Finish
The Warranty does not apply to the finishes of YALE branded products nor to cosmetic or appearance damage.
Stainless Steel components - Stainless Steel (forend and striker plate) is not stain free but stains less, compared to ordinary carbon steel. Tea staining is a natural process that may happen to stainless steel products if not cleaned regularly and pursuant to ASSA ABLOY instructions. The Warranty therefore does not cover tea staining of Stainless Steel products.
Brass-plated components – Steel brass-plated forends and striker plates have a natural shine and require only a buffing with a cloth to maintain shine. Should a polishing agent be used on these components, this could remove the plating.
2. Claiming on the Warranty
I. If you purchased a YALE branded product from a retailer or other reseller (as opposed to direct from ASSA ABLOY) and wish to claim on the Warranty to the retailer or other reseller, you must, at your own expense:
a - return the product securely packed to protect against damage to the product; and
b - provide details of:
- the claim on the Warranty;
- proof of original purchase; and
- your name, address, email address (if you have one) and telephone number;
to the retailer or other reseller from whom you originally purchased the product, within the respective warranty period referred to above.
II. If you purchased a Yale branded lockset direct from ASSA ABLOY or otherwise wish to claim on the Warranty direct to ASSA ABLOY, you must, at your own expense:
i. first contact the ASSA ABLOY Customer Service Department at the contact details below to:
ii. provide ASSA ABLOY with details of the claim on the Warranty;
iii. organise to provide ASSA ABLOY with proof of original purchase; and obtain a CRS Number (Customer Response System logging number) (either via email on za.info@assaabloy.com or to our Customer Services Department on 011-761-5000)
iv. securely pack the product to protect against damage to the product;
v. include a copy of the original proof of purchase in the packaging;
vi. clearly mark the CRS Number on the outside of the packaging;
vii. and then return the product direct to ASSA ABLOY at the address below, within the respective warranty period referred to above.
III. Products returned direct to ASSA ABLOY without a CRS Number may not be accepted by ASSA ABLOY.
The issue of a CRS Number and acceptance of returned products by ASSA ABLOY's staff does not constitute acceptance by ASSA ABLOY of the claim on the Warranty.
IV. ASSA ABLOY will (or authorise the retailer or other reseller from whom you originally purchased the product to) assess any claim you may make on the Warranty and if, in ASSA ABLOY's reasonable opinion, the Warranty applies, ASSA ABLOY will at its own
option and cost (or authorise the retailer or other reseller from whom you originally purchased WARRANTY the product to):
i. provide you with the same or (if the same product is no longer available) the closest similar ASSA ABLOY Yale branded product;
ii. repair the product and return it to you; or
iii. refund the price you paid for the product
V. This is the only obligation of ASSA ABLOY under the Warranty. ASSA ABLOY will bear its own expenses of doing those things, and you must bear any other expenses of claiming on the Warranty.
VI. If products are returned to ASSA ABLOY for which, in ASSA ABLOY's reasonable opinion, the Warranty does not apply, the products will be returned to you freight collect.
3. Limitation of liability
ASSA ABLOY will not be held liable for any property damage, consequential or economic costs, caused by or as a result of a defective ASSA ABLOY product, the incorrect use of or installation of any ASSA ABLOY product or any other reason whatsoever
4. Exclusions
The Warranty does not apply to:
a. ASSA ABLOY's Yale branded products which have been improperly installed or fitted or for which the ASSA ABLOY's installation and fitting instructions have not been followed;
b. ASSA ABLOY's Yale branded products which have not been properly maintained in accordance with ASSA ABLOY's care and maintenance recommendations; (ASSA ABLOY's care and maintenance recommendations can be found at www.assaabloy.co.za)
c. ASSA ABLOY's Yale branded products which have been used in a way or manner not within the scope and limitations of the technical and other specifications for the products published from time to time by ASSA ABLOY;
d. ASSA ABLOY's Yale branded products which are made using components or specifications provided or requested by someone other than ASSA ABLOY;
e. fair wear and tear;
f. ASSA ABLOY's Yale branded products which have been modified or repaired without the written authorisation of ASSA ABLOY;
g. ASSA ABLOY's Yale branded products with which substitute or replacement parts, keys or cylinders, other than genuine ASSA ABLOY parts or cylinders, have been used;
h. ASSA ABLOY's Yale branded products which have been subject to accident, abuse, misuse, neglect or damage;
i. defects or deterioration caused to ASSA ABLOY's Yale branded products from being exposed to corrosives, including (without limitation) vapours, chemicals, abrasive compounds, contamination, or excessive pollution;
j. ASSA ABLOY's Yale branded products which are not new when purchased by the original purchaser;
k. anyone other than original purchasers of new ASSA ABLOY's Yale branded products;
l. ASSA ABLOY's Yale branded products which are sold by ASSA ABLOY or a retailer of other reseller of ASSA ABLOY as "B" class or seconds;
m. ASSA ABLOY's Yale branded products which were not originally sold in South Africa by ASSA ABLOY;
n. ASSA ABLOY's Yale branded products which have had any of the brands, marks, patented plates, numbers or other information of ASSA ABLOY on the products defaced or removed;
o. the removal, refitment or replacement of ASSA ABLOY's Yale branded products or associated charges (NOTE: any call out to check or replace products which are determined to be out of warranty or subject to these limitations will be charged a call-out fee at the standard ASSA ABLOY labour rates); or
South African Consumer Law Requirements
The South African Consumer Law also requires ASSA ABLOY to state in relation to the Warranty that
ASSA ABLOY gives the Warranty and the name, address, telephone number and email address of ASSA ABLOY is as follows:
ASSA ABLOY (SA) (Pty). Ltd.
176 Progress Road
Technikon, Roodepoort
Johannesburg
1794
Email: za.yale.info@assaabloy.com
Web: www.yalelock.co.za
Tel: 011 761 5000
Our goods come with guarantees that cannot be excluded under the South African Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Download PDF Version | Yale Lockset Warranty.pdf